BRAVIXS

Warranty Policy

Worry-free Purchase

At Bravixs, we stand behind the quality and performance of our product, and we aim to meet every customer’s satisfaction. If you are not completely satisfied with your purchase, we offer a risk-free 30-day return policy. Simply return the product within 30 days for a full refund, no questions asked.

Limited 1-Year Warranty of Bravixs Paddles

Bravixs pickleball paddles are guaranteed against workmanship and manufacturing defects. This warranty applies only to the original purchaser and is not transferable to anyone beyond the original purchaser. Registration on Bravixs.com is required within 30 days of purchase to be eligible for the warranty policy. This Limited Manufacturer Warranty is subject to change, and the latest version will be available on our website.

Warranty Period

Bravixs warrants the paddles to be free from major defects in workmanship and materials when used for the intended purpose under normal use and conditions for a period of 1 year from the date of receipt on original purchase in the United States.

Coverage

This warranty covers all manufacturer defects, missing parts, and workmanship.

Remedies

If during the Limited Warranty period, any part or component of the product is found to be defective, Bravixs will, at their own discretion:

  • Replace the defective part or product with a new part or product (either the same model or of equivalent value).
  • If there is no suitable replacement part or product, Bravixs will refund the original purchase price.
  • If purchased from an authorized retailer, please follow the retailer’s return/exchange policy prior to reaching out to Bravixs customer service.

Limitations

  • Bravixs’ obligation to replace or exchange the part or product shall not exceed the amount of the original purchase price of the product.
  • Bravixs is not liable for loss of use of the product, or other consequential or incidental costs, expenses, or damages incurred by the customer.

Exclusions – What is Not Covered

  • Normal wear and tear, damage through improper usage, negligence, acts of nature, or accident (including failure to follow the instructions supplied with the product).
  • Fading of graphics.
  • Used in commercial applications or rentals.
  • Modified or repaired by anyone not authorized by Bravixs.
  • Purchasing from a non-authorized Bravixs dealer or purchasing in used condition.
  • Not being the original purchaser.

*(If any of the above occurs, please still contact us and we will see what we can do to help you.)

Miscellaneous

This warranty is available for Bravixs pickleball paddles in the United States only. Bravixs holds the sole discretion to determine whether a damaged paddle is covered under our limited warranty. Replacement paddles will not carry any similar warranty.

How to Make a Warranty Claim

To initiate a warranty claim, please complete the claim form with your information, order number, and a description of the issue. We will respond promptly to assist you with your claim.

Thank you for choosing Bravixs. We are committed to ensuring your satisfaction and providing you with high-quality products that enhance your pickleball experience.